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Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Designing and Managing Industrial Product-Service Systems [electronic resource] / by Petri Helo, Angappa Gunasekaran, Anna Rymaszewska
Creatore [Helo, Petri]
Estensione VII, 101 p. 30 illus., 13 illus. in color : online resource.
Disciplina 658.7
Accesso persona Gunasekaran, A.
Rymaszewska, Anna
Accesso ente SpringerLink (Online service)
ISBN 9783319404301
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction -- Servitization – Service Infusion in Manufacturing -- Integrated product-service systems -- Industrial Services as Marketing and Operations Strategy -- Improving marketing and operation strategy through services -- Service delivery -- Managing service delivery -- Role of technology in servitization -- Pricing decisions- from ownership to subscription -- Value chain effects -- Conclusions.
Record Nr. YALE-12905632
[Helo, Petri]  
Materiale a stampa
Lo trovi qui: Yale University
Designing and Managing Industrial Product-Service Systems
Designing and Managing Industrial Product-Service Systems
Creatore [Helo, Petri]
Estensione 1 online resource.
Disciplina 658.5
Accesso persona Gunasekaran, A.
Rymaszewska, Anna
Genere/Forma Electronic books
ISBN 331940430X
9783319404301
3319404296
9783319404295
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Chapter 1: Introduction; 1.1 Justification and Importance; 1.2 Challenge of Transition; Chapter 2: Servitization: Service Infusion in Manufacturing; 2.1 Servitization: Transition Toward Services; 2.2 Definition of the Concept; 2.3 Commodization and Decommodization; 2.4 Manufacturing and Service Organizations; 2.5 New Service Development; 2.5.1 Service Blueprinting; 2.5.2 Service Innovation and Business Models; 2.6 Product Life Cycle as Platform of Servitization; 2.6.1 Life Cycle for Machinery Delivery; 2.6.2 Software Process Life Cycle; 2.7 The Servitization Paradox.
Chapter 3: Integrated Product-Service Systems; 3.1 Types of Industrial Services; 3.2 Product-Service System; 3.3 Benefits of PSS; 3.4 Characteristics of PSS; 3.5 Barriers to PSS; 3.6 Steps Toward Integrated Product-Service Systems; Chapter 4: Strategic Improvements Through Industrial Services; 4.1 Classification of Industrial Services; 4.2 From Goods-Dominant to Service-Dominant Logic; 4.3 Goods-Dominant Logic vs. Service-Dominant Logic; Chapter 5: Improving Marketing and Operations Strategy Through Industrial Services; 5.1 Coproduction of Service Offering and Customer Experience Management.
5.2 Increasing Competitiveness Through Service-Dominant Logic; 5.3 Global Service Strategies: Service as a Means of Expanding Business; 5.4 Service Supply Chain Structure; Chapter 6: Service Delivery; 6.1 Service Delivery Concept; 6.2 Service Delivery System Design; 6.3 Customers' Roles in Service Delivery; 6.4 Customer Expectation of Industrial Services; Chapter 7: Managing Service Delivery; 7.1 Service-Level Agreements; 7.2 Performance Measurement; 7.2.1 Service Delivery Quality; 7.3 Installed Base Management; 7.4 Enterprise Asset Management; Chapter 8: Role of Technology in Servitization.
8.1 Technology and Servitization; 8.2 Internet and Connected Products; 8.2.1 Architecture of Smart Physical Products; 8.2.2 Remote Management Systems in Service Products; 8.3 Industrial Standards for Managing Service Platforms; 8.4 Condition-Based Maintenance; 8.5 Cloud-Based Services and Portals; 8.6 Big Data Analytics; 8.7 Applification; Chapter 9: Pricing Decisions: From Ownership to Subscription; 9.1 Subscription Services; 9.2 CAPEX and OPEX; 9.3 The Subscription Economy; 9.4 Pricing Models; 9.5 Freemium Pricing Model; 9.6 Software Ecosystem Model; 9.6.1 Directed Approach.
9.6.2 Undirected Approach; 9.6.3 Tiers of Developers; Chapter 10: Value Chain Effects; 10.1 Cocreation and Coproduction of Value; 10.2 Supply Chains and Networks; 10.3 Vertical and Horizontal Integration; 10.4 Moving Downstream in a Value Chain; Chapter 11: Conclusions; Acknowledgment; References; Index.
Record Nr. NYU-005732470
[Helo, Petri]  
Materiale a stampa
Lo trovi qui: New York University
Designing and Managing Industrial Product-Service Systems
Designing and Managing Industrial Product-Service Systems
Creatore [Helo, Petri]
Estensione 1 online resource.
Accesso persona Gunasekaran, A.
Rymaszewska, Anna
Genere/Forma Electronic books
ISBN 331940430X
9783319404301
3319404296
9783319404295
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Chapter 1: Introduction; 1.1 Justification and Importance; 1.2 Challenge of Transition; Chapter 2: Servitization: Service Infusion in Manufacturing; 2.1 Servitization: Transition Toward Services; 2.2 Definition of the Concept; 2.3 Commodization and Decommodization; 2.4 Manufacturing and Service Organizations; 2.5 New Service Development; 2.5.1 Service Blueprinting; 2.5.2 Service Innovation and Business Models; 2.6 Product Life Cycle as Platform of Servitization; 2.6.1 Life Cycle for Machinery Delivery; 2.6.2 Software Process Life Cycle; 2.7 The Servitization Paradox
Chapter 3: Integrated Product-Service Systems; 3.1 Types of Industrial Services; 3.2 Product-Service System; 3.3 Benefits of PSS; 3.4 Characteristics of PSS; 3.5 Barriers to PSS; 3.6 Steps Toward Integrated Product-Service Systems; Chapter 4: Strategic Improvements Through Industrial Services; 4.1 Classification of Industrial Services; 4.2 From Goods-Dominant to Service-Dominant Logic; 4.3 Goods-Dominant Logic vs. Service-Dominant Logic; Chapter 5: Improving Marketing and Operations Strategy Through Industrial Services; 5.1 Coproduction of Service Offering and Customer Experience Management
5.2 Increasing Competitiveness Through Service-Dominant Logic; 5.3 Global Service Strategies: Service as a Means of Expanding Business; 5.4 Service Supply Chain Structure; Chapter 6: Service Delivery; 6.1 Service Delivery Concept; 6.2 Service Delivery System Design; 6.3 Customers' Roles in Service Delivery; 6.4 Customer Expectation of Industrial Services; Chapter 7: Managing Service Delivery; 7.1 Service-Level Agreements; 7.2 Performance Measurement; 7.2.1 Service Delivery Quality; 7.3 Installed Base Management; 7.4 Enterprise Asset Management; Chapter 8: Role of Technology in Servitization
8.1 Technology and Servitization; 8.2 Internet and Connected Products; 8.2.1 Architecture of Smart Physical Products; 8.2.2 Remote Management Systems in Service Products; 8.3 Industrial Standards for Managing Service Platforms; 8.4 Condition-Based Maintenance; 8.5 Cloud-Based Services and Portals; 8.6 Big Data Analytics; 8.7 Applification; Chapter 9: Pricing Decisions: From Ownership to Subscription; 9.1 Subscription Services; 9.2 CAPEX and OPEX; 9.3 The Subscription Economy; 9.4 Pricing Models; 9.5 Freemium Pricing Model; 9.6 Software Ecosystem Model; 9.6.1 Directed Approach
9.6.2 Undirected Approach; 9.6.3 Tiers of Developers; Chapter 10: Value Chain Effects; 10.1 Cocreation and Coproduction of Value; 10.2 Supply Chains and Networks; 10.3 Vertical and Horizontal Integration; 10.4 Moving Downstream in a Value Chain; Chapter 11: Conclusions; Acknowledgment; References; Index
Record Nr. UCHICAGO-11265930
[Helo, Petri]  
Materiale a stampa
Lo trovi qui: University of Chicago
Designing and Managing Industrial Product-Service Systems
Designing and Managing Industrial Product-Service Systems
Creatore [Helo, Petri]
Estensione 1 online resource.
Disciplina 658.5
Accesso persona Gunasekaran, Angappa
Rymaszewska, Anna
ISBN 331940430X
9783319404301
3319404296
9783319404295
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UALBERTA-7665125
[Helo, Petri]  
Materiale a stampa
Lo trovi qui: University of Alberta / NEOS Library Consortium